Frequently Asked Questions
Everything you need to know about Alleyoop products, shipping, and more.
Are Alleyoop products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Alleyoop products are 100% cruelty-free and vegan, meaning we never test on animals or use animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Processing takes 1-2 business days before the order leaves our warehouse.
What is your return policy for opened products?
We want you to love your routine. If a product isn't working for you, we offer a 30-day satisfaction guarantee. You can return gently used products for a full refund or store credit.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Alleyoop to more countries soon.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view your order status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.